Privacy Statement

Last updated on October 19, 2026 — Version 1.3

Pixactly Sports Analytics, hereinafter referred as ‘Pixactly’, ‘we’, ‘us’ or ‘our’ are committed to respect your privacy and choices. The privacy statement (hereinafter “Privacy Statement” or “Statement”) highlights our privacy practices regarding Personal Information that we collect and process in compliance to applicable data privacy regulations.

Objective

Through this privacy statement we intend to provide a synopsis of our privacy practices regarding Personal Information that we collect and process about you through various sources. Although the primary focus of this statement is on the data collected and processed through our websites, that link to this Privacy Statement, our adherence to the below mentioned principles remain across the organization towards personal data processing. Depending on the purposes of processing and your relationship with us as a data subject, we may provide additional customized privacy statements in the future.

The scope of this Statement covers the categories of personal data collected, how we use or process such data, who are the recipients of such data, and your associated rights under applicable laws including how to exercise the same. The applicability of the Privacy Statement is to the country of India and the website serves solely the people of India.

Wherever we may have provided the translation of our Statement in local languages, as per applicability, in case of a conflict between the local language and the English version, the English version shall prevail.

1. Personal Information that we process and use

1.1 Personal Information that we process

We may collect the following categories of Personal Information:

Information collected as part of your visit and usage of our websites, such as Internet Protocol (IP) address, demographics, your computers’ operating system, device information, telemetry data and browser type and information collected via cookies or similar tracking technologies. As a website visitor who merely browses our websites (including the hosted content), without submitting any additional data, this is the most relevant paragraph for applicable data processing.
Personal and Contact details, such as, Name, title, e-mail address, phone numbers
Login credentials, such as Username and Passwords, when you register for any of our applicable services.
Visual information such as photographs or images captured, video recordings for purposes of verifying your identity or for providing our services to you
Queries, comments, or feedback as submitted by you, including any correspondence you have made with us.
If you use the “Report an app problem” button in our apps, it sends us a picture of the screen you are on (which can show your personal details), your note, the name of the page, your browser details and, if you are signed in, your account ID.
Preferences relating to marketing communications, interest areas, subscription details, dietary preferences/allergies (in relations to events we may organize).
Additional information about you may be collected and processed if you participate in, or are beneficiary of, any of our CSR activities or volunteering initiatives
Additionally, we may collect certain data points based on the categories of data subject and their relationship with us.
We collect data for verifying the identity and age of a person registering using aadhaar verification to ensure that minors’ registration is governed by a responsible adult. This verification does not involve storing, or retaining access to, the applicant’s Aadhaar number.
For improved identity verification purpose, we use automated methods to compare the registration and aadhaar photos.
We also collect acceptable relationship documents to ensure satisfactory examination of the adult’s claim of legal guardianship of the minor.

1.2 Sources of Personal Information

We may collect the aforementioned Personal Information through various sources, such as mentioned below:

Submitted by yourself, through our Website forms, applications on our portals, or by contacting/emailing our official contacts.
Shared to Pixactly employees, such as our sales or marketing representatives.
Shared with or by Pixactly affiliates.
Shared by the employers of the visitors and contractors, where applicable.
Sourced from public websites and social media, including your publicly accessible profiles.
Shared by our suppliers, vendors, partners and service providers.
Sourced via Cookies and similar tracking technologies as deployed on our website (details are available in the Cookie Policy).

1.3. Use of your Personal Information

We may use your Personal Information for the following purposes:

to provide better usability, troubleshooting and site maintenance
to understand which parts of the website are visited and how frequently
to create your login credentials, where applicable
to identify you when you register on our website
to facilitate communication with you, including contacting you and responding to your queries or requests
to offer curated content tailored to your preferences
To enable marketing and sales related communications and related purposes
to provide access to podcasts available on our website(s)
to know your interest of participation in tournaments or other competitions
to publish testimonials and case studies
as a participant of any competitions and/or award ceremonies organized by us, to publish your name and corresponding details to make them available to larger audience on the Internet (including details of awards won); for the jury members and other associated delegates and speakers, to publish their name, title, photograph, and bio in a similar manner
to invite you for events, seminars and equivalent ceremonies organized by us and related purposes such as running marketing or promotional campaigns, including such promotions or publications on Pixactly websites and social media platforms
to facilitate the planning, execution, and management of initiatives, campaigns, or events undertaken by the Pixactly for the beneficiaries as part of its CSR activities, including publication of stories or experiences on Pixactly websites and social media platforms
to generate and maintain leads as part of our Customer Relationship Management database
to perform data analytics for providing a better user experience, enhance website performance and achieve business objectives
to enhance and optimize our business operations, applications, systems, and processes, including operation and management of our communication assets and systems, ensuring and strengthening information security, maintenance of audit trail and associated records,
to protect your data and Pixactly assets from information security threats and to secure against any unauthorized access, disclosure, alteration, or destruction
to comply with applicable laws and other legal requirements, such as regulatory filings, record-keeping and reporting obligations, cooperating with government authorized inspections or requests, protecting our legal rights, and seeking remedies, including defending against any claims or engaging in legal proceedings, responding to subpoenas or court orders and managing documentation for related purposes
to enhance your website experience and other associated purposes by deploying cookies or similar technologies. These may serve different purposes. For example, some of the cookies may be necessary for the operation of the website, while others are used to ensure its seamless performance. They may also enhance the functionalities provided on our website, help us understand how our online services are used, or to determine the interests of our website visitors. Additionally, our advertising partners collaborate with us to provide and assist in the use of such technologies on Pixactly and other sites. For more information, refer to the Pixactly Cookie Policy.

For some of the personal data processing we undertake, we use AI, Machine learning and related technologies to enhance customer experience and data analytic capabilities, but whenever we do so, we use responsible AI practices.

1.4. Legal basis of the processing

The applicable privacy and data protection laws provide for certain justifiable grounds for collection and processing of personal data, commonly referred to as legal basis of processing. We primarily rely on the following legal bases:

1.4.1 We process your Personal Information when it is necessary for the performance of a contract to which you are the party or in order to take steps at your request prior to entering into a contract, e.g., when you would engage with us for receiving our services and offerings, or when managing the data of our employees for ensuring the performance of their employment contract.

1.4.2 We process your Personal Information when it is necessary for the purposes of a legitimate interest pursued by us or a third party (when these interests are not overridden by your data protection rights), e.g., when we need to ensure that, if you are a minor, your usage of our website and consumption of our services is under the supervision of a responsible adult declaring themselves as your legal guardians.

1.4.3 We process your Personal Information with your consent. Where we process Personal Data based on consent, your consent is revocable at any time, e.g., when registering and inviting you for events organized by us, or for sharing our marketing related communications with you.

1.4.4 We may process your personal Information to comply with any Legal obligations on us, including to applicable laws and protecting our legal rights, seeking remedies, and defending against claims.

2. Consequences of not providing Personal Information

If you choose not to provide your Personal Information that is mandatory to process your request, we may not be able to fulfill the relevant purpose of processing, including provision of any services to you, if applicable.

3. Data recipients, transfer, and disclosure of Personal Information

3.1 Pixactly does not share your Personal Information with third parties for their direct marketing purposes.

We share your Personal Information within

Pixactly;
Business partners;
Service providers;
Coaches you choose;
Swimmers and parents with coach’s name and photo;
Authorized third-party agents; or
Auditors, and/or government authorities, where applicable.

3.2 Facilitating International Data Transfers:

We may transfer Personal Information to countries outside of India, either within Pixactly or to third parties, including to countries which have different data protection standards from those which apply in India.

When we transfer your data outside India, we will take reasonable and appropriate steps in accordance with applicable laws to ensure its protection. For transfers between Pixactly, we rely on binding LLP rules to safeguard your Personal Information. Where data is processed by third-party providers or partners acting as data processors, we implement Standard Contractual Clauses and, where appropriate, rely on applicable legal derogations to facilitate such transfers.

When required, Pixactly may disclose Personal Information to external law enforcement bodies or regulatory authorities, to comply with legal obligations.

4. Your Rights

4.1 Subject to the laws of India, you may have rights as a data subject (including but not limited to right to information, access, rectification, erasure, object, restriction of processing, right to complain), relating to your Personal Information that we process. Where the data processing is based on your consent, you may withdraw your consent to the processing of any Personal Data at any time. This will not affect the lawfulness of any processing operation before your withdrawal.

Your rights as a data subject are based on Hyderabad jurisdiction.

4.2 Exercising your rights: For exercising your rights, we may need to request certain information from you for ascertaining your identity and confirming that you are entitled to exercise the same. You can exercise your rights by contacting us at admin@Pixactly.ai

4.3 Preference Center: You can choose to update your Pixactly Marketing communications preferences by contacting us at admin@pixactly.ai.

5. Data security

At Pixactly, there exists a perfect balance between Governance, Process and Technology, the combination of which has established Pixactly's commitment to its customers and stakeholders. Pixactly adopts reasonable and appropriate security controls, practices and procedures including administrative, physical security, and technical controls in order to safeguard your Personal Information.

6. Data retention

Personal Information will not be retained for a period more than necessary to fulfill the purposes outlined in this privacy statement unless a longer retention period is required by law or for directly related legitimate business purposes. Personal Data that is no longer required to be retained as per legal and business requirements will be disposed in a secure manner.

All details of aadhaar, including the photograph received from DigiLocker, but barring the legal name and the date of birth in case of a child, are deleted once the application is decided. Legal name and child’s Date of birth are retained for delivering services to the customer.

Reports sent with the “Report an app problem” button are kept for 10 days.

We keep daily backups of our databases for 7 days, so deleted data can stay in a backup for up to 7 days.

7. Accountability and Compliance

We are committed to complying with applicable privacy and data protection laws and regulations in the jurisdictions in which we operate. We maintain governance practices designed to support compliance, accountability, and continuous improvement in our handling of Personal Data. These practices may include privacy impact assessments, vendor due diligence, contractual data protection commitments, internal policies, training, audit processes, appropriate controls (such as access controls, secure storage, confidentiality obligations etc.), and procedures for responding to data subject rights requests and data incidents. We also periodically review our data protection practices in line with industry standards and applicable legal and regulatory requirements.

8. Contact your Local Data Protection Authority

If you are unhappy with how we safeguard your personal data, you have the right to bring a complaint to your local data protection authority.

9. Linked websites

Our privacy practices regarding Personal Information that we collect and store about you through our portals such as Recruitment and Global Alumni will be as per the privacy policy of those portals.

Pixactly might provide links to third-party websites and services. However, Pixactly is not responsible for the privacy statements, practices, or the contents of such third-party websites.

10. Children’s Privacy

Pixactly, its associated products or services and hosted contents, are not intended for use by children without supervision of an adult guardian. Where a child is registered as a swimmer on our platform, this occurs exclusively through our guardian-registration process: the registering adult must complete Aadhaar-based identity and age verification and submit supporting documentation establishing their legal guardianship of the child before the child’s profile is activated.

We do not knowingly solicit or collect personally identifiable information online from children without prior verifiable parental/guardian consent. If Pixactly learns that a child has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children, please email us at admin@Pixactly.ai.

11. How to contact us

If you have any questions regarding our privacy practices or this privacy statement, or to request this privacy statement in another format, please contact us at:
Contact person: Bala Aluru
Contact address: Sai Tirumala Residency, Pixactly Sports Analytics, Tarnaka, Secunderabad 500 017, India
Phone: +91 77022 78881
Email: admin@Pixactly.ai

12. Updates to this privacy statement

Pixactly may change the data privacy practices and update this privacy statement as and when the need arises, and the same will be made available on the website along with the revised effective date. However, our commitment to protect the privacy of website users will continue to remain.